In general, our first method deals with an analytical description in the “essence of change”. Primarily we ask questions and describe what we observe.
The objectives connected to the change are strategically defined. Our consulting services in change management emphasizes the analysis of the consequences for employees and every single work process to achieve the organization´s goals. Through this method we recognize what the true issue is. In many cases software programs influences the work process and minimizes the employee’s freedom of doing something. Something has been removed and nothing new is added which fills the gap.
That is the main reason for resistance, which often occurs when it is
already too late.
In those cases, it is nearly impossible to tell whether there is a mistake in the software or a human operating error. Employees can not consciously explain their reasons for resistance. Those are neither captured by asking the employees directly, nor by using questionnaires.
It requires the morphological description as an analytical method, performed by psychologists to investigate the cause of resistance.